Refund policy

We stand behind the quality of every product we sell. If you are not completely satisfied, we are committed to resolving the issue for you.

Return Period: Returns are accepted within 30 days of delivery.

Return Eligibility: To be eligible for a return, items must meet the following requirements:

Unworn, unwashed, and unaltered
All original tags attached and packaging intact
Accompanied by order confirmation or proof of purchase
Initiating a Return: To return an item, please email KIERAKLEMM@outlook.com with your order number and the reason for the return. We will respond within 2 business days with the next steps.

Items returned without prior authorization will not be accepted.

Please send approved returns to: [JACOB JOHNSON, 1226 Olive St, SAINT LOUIS MO 63103, USA]

Damaged or Incorrect Items: Please inspect your order carefully upon receipt. If an item arrives damaged, defective, or incorrect, please contact us immediately—we will prioritize resolving the issue.

Non-Returnable Items: The following items are "Final Sale" and cannot be returned:

Custom or personalized items
Personal care products
Items marked "Final Sale"
Gift cards
Exchanges: We recommend returning the original item and placing a new order for your preferred size or style—this ensures product availability.

EU Customers: In accordance with EU consumer law, customers with orders delivered within the EU may request a return for any reason within 14 days of receipt, provided the items remain in their original condition with tags and packaging intact.

Refunds: We will notify you once we have received and inspected your return. Approved refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to process the transaction.

If you have not received your refund after 15 business days from approval, please contact us at KIERAKLEMM@outlook.com.